GMP Recruitment are delighted to be partnering with one of Cornwall’s leading 4-star coastal resorts as they seek an exceptional Operations Manager to join their Senior Leadership Team. This is a rare opportunity to shape the guest experience in one of the UK’s most desirable coastal destinations.
Salary: Up to £50,000 + quarterly bonus + excellent lifestyle benefits
The Role
As Operations Manager, you will take full ownership of day-to-day resort operations, ensuring excellence across accommodation, facilities, guest services, and the wider on-property experience. Working closely with the General Manager, you will lead multiple department heads, optimise operational performance, and champion a guest-first culture throughout the resort.
Key Responsibilities
* Lead and oversee daily operations across all core departments
* Drive accountability and consistent delivery of high service standards
* Maintain exceptional presentation and operational excellence across the resort
* Manage guest feedback and embed a culture of continuous improvement
* Oversee budgets, labour planning, and operational KPIs
* Support revenue growth through efficient, commercially minded decision-making
* Ensure robust maintenance standards and property presentation
* Uphold full health & safety and compliance requirements
* Coach, develop, and inspire managers and their teams
About You
* Proven senior operations experience within a 4-star+ hotel or resort
* Strong background leading multiple departments in a fast-paced environment
* Commercially confident with experience managing budgets and performance metrics
* Hands-on, guest-focused, organised, and solutions-driven
* A natural communicator who can motivate and lead diverse teams
Why Join?
* Senior leadership role within a renowned Cornish coastal resort
* Work in one of the UK’s most sought-after lifestyle locations
* Real influence over guest experience and operational success
* Close collaboration with an experienced General Manager
* Competitive salary, quarterly bonus, and excellent development opportunities
Ready to Take the Next Step?
If the above role sounds perfect for you, or you require more information, please click apply.
GMP Recruitment Agency Ltd are recruiting for this role on behalf of their client and are acting as an Employment Agency.