Field Service Engineer
The Field Service Engineer plays a key role in supporting our customers' installed instrumentation base across the UK. This hands‑on role is essential to ensuring high customer satisfaction through expert service, maintenance, and commissioning of Emerson instrumentation. The desired candidate is technically proficient, adaptable, and committed to delivering exceptional customer experiences across a variety of industries – including water and gas utilities, food & beverage, chemicals, and offshore platforms.
Responsibilities
* Perform on‑site installation, commissioning, fault analysis, and repairs on Emerson instrumentation;
* Investigate and resolve persistent or sophisticated issues at customer sites;
* Commission clamp‑on liquid and gas flowmeters at client sites ranging from utilities and industrial plants to offshore platforms;
* Provide diagnostic, calibration, and startup services;
* Deliver on‑site customer training as required;
* Assist Sales Engineers with product demonstrations and provide application and post‑sales support;
* Proactively identify service and product opportunities, contributing to lead generation;
* Finish the service documentation, which includes reports and certificates;
* Support the creation of service‑related sales materials;
* Provide telephone‑based client support as needed;
* Travel flexibly throughout the UK, offshore, and internationally; availability for occasional weekend and out‑of‑hours work is encouraged.
Qualifications
* HNC or equivalent qualification in an Engineering field (e.g., Electronics, Control Engineering, Computer Science);
* Proven experience in instrumentation, commissioning, or maintenance within a process control environment;
* Strong understanding of C&I (Control & Instrumentation) theory, including control loop tuning;
* Full UK driving licence and willingness to travel;
* Excellent verbal and written communication skills;
* Proficiency in IT systems and tools used in technical service;
* Ability to work under pressure and manage priorities effectively;
* Great teammate attitude with a proactive approach;
* Understanding of B2B service models and contract value.
Preferred Qualifications
* Prior experience servicing Emerson or competitor instrumentation products;
* Knowledge of Emerson's fixed installation clamp‑on flowmeters;
* Demonstrated success in identifying service contract opportunities;
* Offshore or international service experience;
* Familiarity with UK utilities, chemical, or oil & gas industries.
About Emerson
Emerson is a global leader in automation technology and software, helping customers in critical industries run more sustainably while improving productivity, energy security and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence. Emerson is an Equal Opportunity / Affimitive Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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