Job Description
Tenancy Team Manager
Are you an experienced tenancy management professional who thrives on delivering exceptional customer service and leading high-performing teams? This is an exciting opportunity to join a growing residential property business as a Tenancy Team Manager, based in a lovely town centre office in Reading.
About the Role
As the Tenancy Team Manager, you will oversee the delivery of tenancy services across a growing portfolio of residential homes. You’ll lead a team of Tenancy Managers and Customer Service Coordinators to ensure residents receive an outstanding experience throughout their tenancy, from move-in to move-out and every step in between.
You will bring a strong understanding of tenancy law and compliance, a passion for excellent service, and a data-driven mindset to continuously improve processes and tenant satisfaction.
Key Responsibilities
* Lead and inspire a team to deliver first-class tenancy management and customer care.
* Oversee all tenancy operations, including compliance, legal notices, deposit handling, and end-of-tenancy processes.
* Handle complex tenant queries and complaints with professionalism and empathy.
* Use data and insights to monitor service performance and identify opportunities for improvement.
* Report regularly to senior management and contribute to strategic initiatives.
* Foster collaboration across departments to ensure consistent and efficient service delivery.
About You
* Proven experience in residential tenancy management.
* ARLA qualification (or equivalent) desirable.
* Excellent communication and leadership skills.
* Strong understanding of UK tenancy legislation and compliance.
* Skilled in problem-solving, complaint resolution, and process improvement.
* Confident working in a fast-paced, data-led environment.
* Organised, proactive, and committed to delivering exceptional results.
If you’re ready to lead a passionate team and make a genuine impact on tenant experiences, we’d love to hear from you.