Employer Birmingham and Solihull Mental Health NHS Foundation Trust Employer type NHS Site Junction 6 Trading Estate Town Birmingham Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 29/06/2025 23:59 Interview date 08/07/2025
Band 3 ICT Support Assistant
Band 3
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas. The Trust was selected as one of the handful GDEs in the country.
With digital becoming a critical dependency in Healthcare, availability of our services is essential.The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers, specialist application support and a dedicated administrative team.
Main duties of the job
We are looking for an enthusiastic ICT Support Assistant to join our Service Delivery team in a fixed term position for 12 months to support the our equipment refresh project.
The role includes the installation of end user hardware and software for the implementation of ICT systems as part of the regular refresh programme.
The role will also require the timely update of technical and asset documentation used within the team.
You must have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels. You also must have experience in the use and maintenance of Microsoft Active Directory, knowledge of ICT including hardware and Microsoft Office packages.
You will work under the supervision of the Senior ICT refresh project lead who will be leading the team.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person specification
Training & Qualifications
* Maths and English to GCSE grade ‘C’ or equivalent
* Industry standard qualifications in ICT
Knowledge
* Excellent up to date knowledge of PC hardware
* Excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
* Excellent ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
* Previous experience of a helpdesk or customer oriented environment including taking, logging and attending calls.
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk). The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.
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