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InfraView – Specialist Cloud & IT Infrastructure Technology Recruitment
This range is provided by InfraView – Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you want to be an exceptional Project Engineer who can assist with 3rd Line support and final escalations in a dynamic, growing team? Do you want an opportunity to further your career inside a well‑respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high‑value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.
* Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
* Proven 3rd Line support experience in a busy MSP or IT Services environment
* Confidence dealing with major incidents, escalations and tricky support issues
* Comfortable with scripting (e.g. PowerShell) and endpoint management tools
* A clear, confident communicator who enjoys solving problems and helping others
* Happy being office‑based (5 days per week during probation, then 4 days in)
Duties and Responsibilities
* Working alongside professional services during project transitions and onboarding
* Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
* Creating and updating internal documentation and best‑practice procedures
* Representing the technical team in client conversations and internal reviews
* Acting as the final escalation point for complex tickets and service desk issues
* Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
* Taking ownership of major incidents and problems – including post‑incident analysis
This is a role for someone who enjoys taking ownership, solving high‑impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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