Please note this advert may close if sufficient applications are received
An exciting opportunity has arisen for a Ward Clerk to join a forward thinking team based within Care Group 2. The service provides a wide range of services encompassing acute medicine, elderly medicine, stroke, haematology, cardiology, gastroenterology, diabetes and endocrinology, and respiratory. Our aim to provide high quality care to our patients with excellent patient experience outcomes.
Attention to detail, organisational skills with precise and clear communication are vital parts of this important role alongside good IT skills.
This role will support the medical wards across the teams.
Full support and internal training will be offered to the successful candidate.
Please note this vacancy may close if sufficient applications are received.
Main duties of the job
Administrative support to ward staff, liaising with other departments within the Trust and outside the organisation.
This role is an integral part in the achievement of the Trust's strategic objectives.
The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job responsibilities
Undertake daily administrative and clerical duties specific to ward area (to be supplied by wards) to support the provision of patient care on the ward, by taking direction from ward managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality.
Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
All other admin duties as required, supporting the needs of the service and working cross site if required.
Person Specification
Qualifications
* A-C in English and Maths at GCSE or equivalent level
* ICT Qualification
Experience in customer service
* Experience of customer service
* Experience of working in a clinical setting
* NHS or Ward Clerk Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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