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Change of Tenancy Advisor - Ty Calon, Cardiff - £14,02 ph PAYE - 7 month contract
I am working with an Energy company who are looking for a candidate who has exceptional customer service skills to join their team as a 'Change of Tenancy Advisor.' You will be given full training on site and then move to hybrid working.
Responsibilities:
* Completing change of tenancies for commercial properties.
* Managing workflow to complete work items in line with age profile
* Taking Inbound calls to deal with COT queries and offer Contracts to new customers.
* Make outbound calls to gather the relevant information and updating the systems and customer accounts.
* Sending information requests to customers and managing responses
* Complex process but full training given.
Looking for people who have:
* Excellent IT Skills (Using our internal billing systems in addition to standard email, word, excel)
* Manage own workload, work well on their own initiative as well as working as part of a team.
* Very confident with a professional and engaging telephone manner
* Self-sufficient with an excellent attention to detail and strong accuracy
* Excellent verbal and written communication skills
There is a structured training plan that candidate will follow, and full support given remotely by manager and the establish and successful "buddy" system.
If you are available to commit to a contract and have previous customer service skills, then please do not hesitate to apply!
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