IT Technical Lead - MSP
Location Southampton
Established and trusted IT Managed Services company have an urgent requirement for a Technical Lead to join their team based at their beautifully refurbished offices located perfectly in the Southampton area.
My client is an ISO accredited growing managed IT support company based in Southampton, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.
The Role
My client is urgently seeking to appoint an experienced Technical Lead, this is a senior and important hire for the business and the successful candidate will take a principle role in leading their technology team through an exciting period of growth and transformation.
This is a hands-on leadership role, responsible for overseeing all aspects of infrastructure, cybersecurity, networking, and business systems, while managing a talented in-house IT team. Youll also play a key role in the organisations roadmap to AI implementation, ensuring that IT strategy and operations are aligned with wider business objectives.
The position is of a full time and permanent nature and will be predominantly office based with some flexible hybrid working available.
As the businesses Technical Expert youll be responsible for the strategic direction, management, and delivery of IT services across the business.
Youll ensure the security, resilience, and efficiency of systems while developing the team and driving continuous improvement across technology functions.
Key Responsibilities
Technical Leadership & Escalation
Act as the highest technical escalation point for the service desk and field engineers
Troubleshoot complex issues across networking, cloud, security, and endpoint systems
Provide guidance on best practices, architecture decisions, and solution design
Mentor engineers and support their technical development
Project Delivery & Technical Implementation
Lead technical projects: migrations, deployments, upgrades, cloud transitions
Scope and design solutions in collaboration with account managers
Ensure projects are delivered on time, within budget, and to technical standards
Security & Compliance
Oversee implementation of security tools (EDR, MFA, XDR, backup, etc.)
Maintain compliance with frameworks (Cyber Essentials, ISO, NIST)
Conduct risk assessments and recommend improvements
Client Engagement
Act as a trusted technical advisor for key clients
Attend technical review meetings and present environment health insights
Translate technical concepts into business-focused recommendations
Process & Workflow Improvement
Develop and refine SOPs, runbooks, and escalation workflows
Improve documentation quality and ensure knowledge is shared
Identify opportunities for automation and efficiency gains
Skills and Experience
Were looking for a proven IT leader ideally from within the MSP arena who can combine technical credibility with strong people management and strategic thinking.
Technical Skills
Strong understanding of Microsoft 365, Azure AD/Entra, Intune, and Windows and network environments
Networking fundamentals (VLANs, firewalls, routing, VPNs)
Backup/BCDR technologies
Endpoint security and XDR/EDR platforms
Virtualization (Hyper-V, VMware)
Scripting/automation (PowerShell preferred)
Leadership & Soft Skills
Excellent communication and client-facing presence
Ability to mentor and upskill junior engineers
Strong problem-solving and analytical thinking
Calm under pressure, especially during incidents
Ability to balance technical depth with business context
Essential Experience
Previous experience in a CTO, Techncial Lead, Head of IT, IT Manager, or Senior IT Leadership role.
Strong background in infrastructure, networking, and cyber security (Fortinet) .
Experience in managing and leading system integrations or migrations.
Knowledge of Cyber Essentials + 27001/9001 and wider security best practices.
Strong stakeholder management and leadership skills, with the ability to operate effectively at all levels of the business.
My client offers a competitive salary and benefits alongside a superb working environment within a friendly, professional and supportive team and there are excellent opportunities for further development and progression to Technical Director / CTO.
TPBN1_UKTJ