Customer Service & Logistics Representative
Salary: Up to £29,000 + Excellent Benefits
What's on Offer:
* Salary up to £29,000 (depending on skills and abilities)
* Office hours (Monday-Friday)
* 25 days holiday + bank holidays
* Private healthcare
* A supportive and collaborative working environment
* Opportunities for development as the business grows
The Role:
Reporting directly to the Customer Service & Logistics Manager, you will be responsible for delivering excellent customer support while ensuring the efficient coordination of logistics operations.
Key Responsibilities:
* Act as the primary point of contact for UK onshore customer enquiries
* Prepare and provide customer quotations, working closely with the Customer Service & Logistics Manager and Sales Director
* Liaise internally and externally to source product and transport costs
* Coordinate referrals for technical or specialist support
* Provide accurate and timely customer information (e.g. product data sheets, MSDS)
* Assist in the preparation of delivery and collection documentation
* Support the dispatch of goods from warehousing facilities
* Organise UK deliveries via online portals and transport partners
* Build and maintain strong customer and supplier relationships
* Assist in onboarding new customers, transport providers, and warehouse suppliers
* Raise and process key documentation, including:
o Sales orders
o Delivery and dispatch notes
o Pro-forma invoices
o Credit notes and invoicing
* Process purchase orders for logistics and supplier services
* Support departmental improvements to enhance efficiency and growth
* Assist with sales reporting and data collation
* Maintain accurate records and ensure data protection compliance
Additional Responsibilities:
* Manage reception duties, including greeting visitors
* Handle and direct incoming calls and online enquiries
* Provide holiday and sickness cover with support from senior staff
About You:
* Strong organisational and administrative skills
* Excellent communication and customer service abilities
* Ability to multitask and manage priorities effectively
* Comfortable working with systems, documentation, and logistics processes
* A proactive, team-oriented approach
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