Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
As an External Coach you'll be part of our Training and Coaching Team responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.
You'll handle day-to-day support to Toughbook users, Project Managers, Front Line Managers, and the Training Manager.
You'll train, coach, and support operational users on all aspects of the client's hardware and software, ensuring clear guidelines for delivering accurate and timely feedback.
You'll carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
You'll develop and implement ongoing refresher training programs and assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
You'll validate reports related to Interruption to Supply feedback, Redlines, Meter feedback errors, and create coaching improvement plans as applicable.
Other tasks include;
* Work alongside and liaise with Front Line Managers, Project Managers, and the Training Manager to help maximize performance.
* Be an advocate for Commercial Awareness on the contract.
* Provide telephone support to Operational teams.
* Assist with upkeep of the asset inventory, including MWS mobile phones.
* Manage new starter IT equipment/user requests/Client ID Cards.
* Recover IT equipment from leavers promptly.
What you’ll bring
* Great time management skills and ability to meet stringent timescales.
* Responsibility and ability to challenge existing policies and procedures.
* Proven knowledge and understanding of corporate systems in use.
* Knowledge of Toughbook users’ roles and quality of feedback expected.
Due to the nature of the role, a valid UK driving license and willingness to travel to various depots throughout Yorkshire are required.
What’s in it for you?
We offer a range of benefits including:
* Matched or contributory pension scheme
* Online GP service, 24/7
* Employee assistance programme
* My Rewards portal with retail discounts
* Life assurance
* Cycle to work, salary finance, and give as you earn schemes
* Enhanced maternity, paternity, and adoption leave
* Reward and recognition scheme
Additional benefits include:
* Company van/vehicle and fuel card for business use
* Health Care Cash Plan
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
* Referral rewards for recommending friends
About us
We aim to be an employer of choice, supporting diversity and talent, including actively recruiting army veterans. Our ENABLE networks foster an inclusive environment.
Our values—responsible, open, together, ambitious—guide our culture and work ethic. We invest in industry-recognized training and development programs for all career stages.
It’s an exciting time to join M Group.
Please note: Job adverts may close early. Apply promptly. Successful candidates may undergo background checks and drug testing as part of onboarding.
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