Infrastructure Unix Support Role - Global FX Firm
Hybrid - Flex
Job information:
Functional title - Infrastructure Unix Support
Department - Technology
Key Responsibilities
Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate.
Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
Investigate defects or problems; work with internal teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement.
Follow the Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments.
Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required.
Create, maintain and review operational process and support documentation.
Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
Participate in planned weekend work as required.
Perform monthly operating system security patching.
Strategic
Ensure internal systems are managed to the highest standard by following industry best practice.
Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service life cycle.
Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes.
Leadership
Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team's service acceptance criteria.
Success Factors
Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
Be able to manage their time effectively and prioritise their own workload in order to meet changing demands from the business.
A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
Ability to engage with the business to effectively support the environment with some oversight.
Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team's changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required.
Maintain and troubleshoot backup systems.
Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure
Essential
Bachelor's degree or equivalent
Prior IT operational support experience across business-critical Production infrastructure support, applications and database services.
Desired
Industry standard IT certification - AWS/Linux (Redhat)/VMware/Symantec VCS
ITIL certification