Job Description
Digital Customer Support Agent\n\nLocation: Central Southampton\n\nSalary: £25,095 - £28,000 per annum DOE\n\nHours: 37½ hours per week (Monday – Thursday 8.00am – 4.30pm, Friday 8.30am – 5.00pm (with at least one shift per week finishing at 6.00pm)\n\nContract: Permanent, Full Time\n\nAre you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.\n\nAbout Our Client:\n\nOur client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.\n\nThe Role:\n\nAs a Customer Support Specialist, you'll be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media.
You'll assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.\n\nMain Responsibilities:\n\n * Communicate effectively with customers and third parties via multiple digital platforms.\n\n * Guide loan applicants through the applicat...