Complaints Advisor Second Line Support / 2nd line
Full time, Fixed Term Contract for 6 months
00 per annum performance related bonus up to 10% of annual salary.
Working Hours/Shift pattern - 37.5 hours per week on rotating shifts
• Monday to Friday, between 8:00 AM and 8:00 PM
• 1 in 5 weekends: Saturday (9 AM – 6 PM) & Sunday (10 AM – 5 PM)
Hybrid working - A vailable after 8-week on-site induction and successful probation (subject to line manager agreement)
We’re looking for passionate and resilient Second Line Complaints Advisors to join us and support our iD Mobile and Currys customers when they need us most. You’ll play a key role in resolving customer complaints and queries that require a higher level of care and attention. Handle inbound and outbound customer contact by phone, letter, SMS, and webchat
• Resolve complex complaints and escalated customer issues
• Meet performance targets around quality, resolution time, and customer satisfaction
• A good working knowledge of Microsoft Office tools (Word, Excel, Outlook)
• Previous complaints handling experience (desirable)
Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• Hybrid working
Join our Warrington Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.