Business Operations Team lead | Spire Parkway Hospital | Solihull | Private Hospital | 37.5 hours per week | Permanent
Spire Parkway Hospital have an exciting opportunity for an experienced Business Operations Team Leader to join our fantastic team on a full time basis. The individual will be responsible for providing clear professional leadership of administration, ensuring efficient and robust processes exist to support the requirements of service users. Working closely with Heads of Department to help deliver short and long term business achievement within the hospital contributing to the hospital's overall success.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, "Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers."
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women's health and cancer care. We have 51 bedrooms and five operating theatres.
Duties and responsibilities:
- Provide clear leadership in the operation and delivery of administration functions which includes Reception & Switchboard, Medical Secretaries, Medical Records and Ward Admin, ensuring they perform to the required commercial, corporate and professional standards.
- Preparing annual budgets for administration departments, regularly monitoring performance and taking appropriate action to meet financial targets.
- Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours.
- To be ultimately responsible for the personnel management of the Administration team, including recruitment, training, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements.
- Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
- Establishing and maintaining a comprehensive whole organisational approach to improving customer service, including setting standards, benchmarking and agreeing action plans with Team Leaders and Senior Patient Administrators.
- Constantly review performance of the administration services based on feedback received from customers, including consultants and developing action plans for ongoing continuous improvement.
- Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events.
- Sharing best practice with other hospitals creating and supporting network opportunities as identified.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who we're looking for:
- Good standard of secondary education with demonstrable literacy and numeracy skills. Highly literate and numerate with strong analytical ability
- Track record of successful people and process management, ideally in a multi-functional environment
- Previous experience working in the healthcare industry or a similar customer orientated organisation
- Ability to understand key business processes and complex business issues.
- Ability to work with complex patient and finance administration systems and telephony systems.
- Demonstrated ability in people management to deliver a plan of activity through direct reports
- Ability to work effectively in an organisation where matrix management is key to success
- Ability to understand and manage effectively the impact of competing pressures and conflicting priorities
- IT literate and a competent user of the MS Office suite of products
- Excellent interpersonal, communication and presentation skills, including listening and facilitation skills.
Working Pattern: 37.5 hours per week, working Monday to Friday
Start time between 07:00 - 10:00
Finish time between 15:00 - 18:00
The post holder will be leading a complex service and which may require participation in an on call rota. The job may require some evening and weekend working. The majority of the working week will be hospital based, however the job may entail some travel for area or national meetings that may require an overnight stay.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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