Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast. Our mission is to be a world class provider of travel products and services. The travel industry is constantly evolving, meaning no two days are ever the same. With so much to learn and explore, we’re looking for someone who is naturally curious and eager to build their knowledge. It’s a fast-paced environment that keeps things interesting and engaging. We are thrilled to offer a rare and exciting opportunity to join the vibrant team at our Ponders Travel branch! We are looking for a highly organised and customer-focused Customer Service Assistant to join our retail travel team who will specialise in supporting group cruise bookings, ensuring a smooth and enjoyable experience for customers from enquiry through to departure. Join us and be part of a team that's dedicated to creating unforgettable travel experiences and making a real impact on our valued customers. As the Customer Service Assistant you will act as a key point of contact for group members, helping them understand booking processes, managing expectations, and highlighting the added benefits of travelling as part of a group. Alongside customer interaction, the role involves a strong administrative focus, requiring accuracy and attention to detail when managing bookings and finances. We are looking for candidates with strong organisational skills and a keen eye for detail, who are confident managing administrative tasks and handling financial information accurately. A genuine passion for travel, particularly cruises and group experiences will help you thrive in this role. While previous experience in the travel industry would be an advantage, it’s not essential. We also welcome applications from individuals with a solid background in administration or those who can demonstrate excellent customer service experience. Located at our Ponders Travel branch (25 High Street, Over, Cambridgeshire, CB24 5NB) this position is Full-Time, working 35 hours per week (Monday - Friday 9am - 5pm) We would also consider Part-Time 28 hours per week (4 Days) or 21 hours per week (3 Days) Fred. Olsen Travel offers a range of company benefits including Axa Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know. We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.