Customer Relationship Ambassador / Sales Ambassador page is loaded## Customer Relationship Ambassador / Sales Ambassadorlocations: United Kingdom-London: South East England: East London: United Kingdom - Birmingham: North West Londontime type: Full timeposted on: Posted Todayjob requisition id: 31130852## **JOB DESCRIPTION:****Abbott Diagnostics - Sales Ambassador (Field Based)****Location:*** Birmingham* London* South East (Sussex and Kent)**About Abbott:** Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide.**About the Organization:** Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs.**Primary Objective of the Position:** The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.**Major Accountabilities:*** **Revenue Responsibility:** Manage full revenue responsibility* **Customer Partnership:** Act as a trusted partner and advisor, serving as Abbott’s main contact for customers.* **Account Development:** Drive the development of accounts through strategic management and post-sales implementation processes.* **Sales Support:** Target new product and menu expansions, and provide sales support.* **Customer Reviews:** Prepare and execute regular customer business reviews.* **Contract Management:** Manage routine renewals of base business accounts and negotiate long-term contracts.* **Service Support:** Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours).* **Proactive Service:** Perform technical service bulletins (TSBs) within 2 hours and implement new assays.* **Training and Coaching:** Provide ongoing training and coaching to customers.* **Project Oversight:** Oversee the progress of cross-functional implementation teams (post-sale) with project managers.**Educational Background:*** **Required:** Bachelor’s degree or equivalent experience.**Experience:*** Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability.* Proven track record in a similar position, supported by management and customer references.* Excellent product and industry knowledge.* Strong understanding of key stakeholders and customer dynamics.* Strong solution selling and relationship building skills.* Excellent communication skills.* Fluency in local language and English; additional languages are advantageous.**Benefits:** As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Sales Force## **DIVISION:**CRLB Core Lab## **LOCATION:**United Kingdom > Maidenhead : Abbott House## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Driving a personal auto or company car or truck, or a powered piece of material handling equipment
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