Job Title: Credit Controller
Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Work Arrangement: Hybrid working (2 days in the office, 3 days remote)
About the Role
Power NI, part of Energia Group, has an exciting opportunity for a Credit Controller based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
The role requires proactive engagement with domestic customers facing difficulties paying their energy bills through inbound and outbound calls. We seek candidates who can thrive in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in handling difficult conversations in target-driven environments
* Strong resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with options to buy more
* Career progression and development opportunities
* Internal learning and development courses, mentoring, external networking, and continuous learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care, sick pay, and an award-winning wellbeing programme
* Wellbeing Fund for energizing activities
* Social clubs, virtual gym memberships, free flu jabs, cycle-to-work scheme, volunteering days, and more
How to Apply
All applications should be submitted online. After the vacancy closes, applications will be reviewed, and candidates will be contacted for the next steps.
Best of luck!
Skills Required
* Credit Control
* Resilience
* Communication (Verbal and Written)
* MS Office
* Negotiation
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