Salary £10,000 per annum
Location Glasgow Head Office
Shift Pattern Days
This is a permanent, part time vacancy that will close in 4 days at 23:59 BST.
The Vacancy
Job Function:
To liaise with colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to achieve completion within agreed timescales. Ensure the accurate recording of information on bespoke systems, in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.
Principle Accountabilities:
* Working Monday to Friday on a rolling rota which includes 7am-3pm, 8am-4pm & 10am-6pm shifts.
* Review all pending work orders, accepting, rejecting & passing jobs out accordingly.
* Prioritising all emergency work orders.
* Chase contractors for updates on any outstanding work orders with the aim of getting these completed/resolved.
* Review all work order notifications to ensure chases / rejections are not missed.
* Investigate & process any work order rejections.
* Take ownership of ensuring your screens are up to date.
* Organise and prioritise work to maximise efficiency and achieve deadlines.
* Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
* Log all information accurately on the bespoke systems completing all relevant fields throughout each call/e-mail following relevant processes.
* Communicate fluently and confidently with colleagues, customers and management.
* Ensure effective written and verbal communication of all critical operational issues where required.
* Work as part of a team to deliver excellent service to the Customer.
* Comply with any other reasonable management instruction or ad-hoc duties.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme