Cloud Support Analyst - Shift Work
Whitehall Resources are currently looking for multiple Cloud Support Analysts based fully onsite in Reading for an initial 6 month contract.
*** INSIDE IR35 ***
*** SHIFT PATTERNS ***
* Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700
Main Responsibilities:
* Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability.
* Assist in defining and implementing service strategies aligned with business and IT objectives.
* Participate in incident, problem, and change management processes to maintain service stability.
* Collaborate with stakeholders to ensure service expectations and SLAs are met.
* Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness.
* Conduct risk assessments and support mitigation strategies for cloud and technology operations.
* Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management.
* Monitor service performance metrics and report on key operational insights.
* Ensure compliance with security standards, governance policies, and regulatory requirements.
Key Skills:
* Experience in cloud hosting, IT service management, or technology operations.
* Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
* Strong analytical and problem-solving skills.
* Ability to collaborate effectively within a cross-functional team.
* Knowledge of ITIL frameworks and service lifecycle management