Job Description
Customer Services Agent
Location: Birmingham City Centre
Salary: £26,000 per annum
Start Date: Immediate start
Temporary to Permanent
About the Role
We are seeking a proactive and customer-focused individual to join our team as a Customer Support Coordinator. This role is ideal for someone who thrives in a phone based fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.
Key Responsibilities
* Handle Inbound Queries: Respond to a high volume of incoming calls and emails, ensuring all queries are addressed promptly and professionally.
* Problem Resolution: Investigate issues, identify root causes, and provide effective solutions to maintain smooth operations and customer satisfaction.
* Proactive Communication: Monitor internal systems and take initiative to contact customers before potential issues escalate.
* Relationship Management: Build and maintain strong, positive relationships with customers and stakeholders through clear and consistent communication.
* Data Accuracy: Update and maintain records in internal systems to ensure all information is accurate and up to date.
* Process Compliance: Follow company procedures and service standards to deliver a consistent and high-quality experience.
* Collaboration: Work closely with other teams to share information, resolve complex issues, and improve overall service delivery.
* Continuous Improvement: Identify opportunities to enhance processes and contribute ideas for improving efficiency and customer experience.
Essential Characteristics
* Enthusiasm and passion for delivering excellent customer service.
* Strong problem-solving skills and ability to think on your feet.
* Experience handling a high volume of calls in a fast-paced environment.
* Ability to work well under pressure and multitask effectively.
* Excellent communication skills for building relationships with customers and suppliers.
* A proactive attitude and willingness to take responsibility.
* Resilience and adaptability.
* Eagerness to learn and embrace new challenges.
Desirable Skills
* Experience using CRM systems or similar platforms.
* Strong IT literacy, including Microsoft Office applications.
* Previous experience in a customer service or coordination role.
Working Hours & Benefits
* Hours: Monday to Friday 40 hours per week
* Office Based Environment
* Benefits:
* Salary up to £26k
* Perkbox
* Company pension scheme.
* Training and development opportunities.
* Supportive team environment with career progression potential.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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