Collinson is a global loyalty and benefits company.
We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in times of need.
While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.
We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.
Collinson is a privately‑owned entrepreneurial business with about 1800 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.
The position’s focus and responsibility is to build strategic business relationships within the assigned geography, to further enhance Collinson’s standing in the region across business partnerships, travel experiences and key merchant relationships.
Reporting to Director Commercial Partnerships, this role will drive competitive advantage through securing and growing network and experience coverage, superior commercial terms and exclusivity, sustainable business relationships with partners beyond the transactional.
The successful candidate will bring internal and external collaboration and business focus in their DNA. He/she should seek to drive an innovative and entrepreneurial approach with partners to deliver enriched and frictionless end‑consumer experience. Through effective supplier partnership and price negotiation this position will make a key contribution to the overall profitability of the Group.
Key Responsibilities
* Travel Ecosystem Content – source, prospect, negotiate and contract across the travel experience ecosystem. Understand the broader B2B2C commercial context of client needs & client contracts, travel corridors, market segmentation and relevant product bundling opportunities; to continuously deliver value and best travel experiences to the customer. Work with the relevant Product and Operations teams to bring new concepts to fruition.
* Commercial Negotiation & contract management – ensure optimum commercial terms and conditions for new and existing partnerships. Own value optimisation goals for airport experiences. Leverage Collinson Group capabilities, to deliver cost efficiencies and drive profitability. Hold Partners accountable for honouring contract terms.
* Competitive advantage – Continuously seek ways to improve our competitive edge both in the markets of geographical coverage as well as in key travel corridors.
* Business Partnership – Work with Country Directors and the wider Commercial team, to align and deliver upon Partnership directions and initiatives which will achieve optimised commercial returns.
* Partner management – Seek ways to become the preferred distribution channel of our Key Partners. Continuously seek ways to create win‑win and long term relationships to increase Key Partner’s stickiness and loyalty to Collinson and Priority Pass.
* Analysis and Reporting – collate, analyse and provide analytical insight into the performance of the partnership and its potential growth.
* Marketing – collaborate with Marketing to plan and enable partners to have the best exposure through different channels. Elaborate and cooperate in the strategic marketing plan to ensure best in class marketing and brand support across the Travel Platform and travel ecosystem.
Knowledge and Skills Required
* Proven success in conducting business and building merchant relationships within commercial airports
* Experience in the travel, airline, hospitality or other service related fields
* Bachelors’ Degree in Business or related discipline
* 10+ years of overall professional experience, with relevant experience in managing key, business relationships
* Experience in managing Supplier Relations
* Ability to persuade and influence at a senior level
* Strong commercial acumen and negotiating skills
* Key account management techniques and practices
* Excellent relationship builder. Demonstrable skills in communications at all levels (including face to face, via phone and in writing), both in partner-facing and internal environments, including an adaptive and flexible style that facilitates strong relationship development with senior executives, managers, supervisors and staff
* Essential highly numerate with sound analytical skill
* Strong networker and communicator
* Inherent desire to keep up to date with competitor information and market trends
* Excellent inter‑personal, communication, negotiation and problem‑solving skills
* Assertive, initiative, independent, methodical, detailed‑oriented, highly organized in work procedures
* Excellent command of written and spoken English
* Proficiency in Excel, Word and PowerPoint
Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)
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