Team Leadership & Management
* Provide support, guidance, coaching and mentoring to practice managers.
* Engage with performance; support and conduct training, and identify development needs working in partnership with the Primary Care Academy team.
* Foster a positive, collaborative, and communicative work environment.
* Handle conflict resolution performance issues.
* Support the GP practice PMs to ensure practice staff have regular compassionate managerial supervision and an annual appraisal.
* Identify and implement areas for collaborative working across GP practices and RHA core activities.
* Work and support board directors and nominated members of SMT to develop and explore innovative, cost‑efficient GP practices‑based systems and services.
* Support board and SMT in exploring and developing new business opportunities.
* Line managed by lead board director for IG, IT and CQC unless notified otherwise.
Operational Management
* Be the registered CQC manager for the organisation.
* Work with our HR department to ensure practices and core RHA contracts are compliant with all regulatory and professional standards.
* Review, support and if necessary, respond to patient complaints and significant events as required to support practice PMs.
* Review and ensure compliance with governance, quality, and business performance standards, ensuring these are embedded in the organisation.
* Undertake regular audits, risk assessments and ensure compliance with policies and procedures.
* Contribute to and implement RHA strategic plans and objectives and service development initiatives.
* Oversight of CQC readiness for all sites within the organisation, including identification and escalation of any gaps to the relevant senior manager.
* Management of CQC tool to evidence readiness / compliance.
* Provide on‑site managerial support to RHA GP practices when the PMs are absent or unavailable.
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