Job Details:
Salary range: GBP 54,684 : GBP 57,726 per annum
Work location: 145 King Street, Hammersmith, W6 9JT
Hours per week: 36
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 14 May 2025
Contact details for an informal discussion: Kellie Murphy, Head of Estates via the role
At Hammersmith and Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
We are seeking a dynamic and experienced housing leader to provide strong operational management to a team of housing professionals. This role involves ensuring the provision of a responsive, customer focused housing service to approximately 1100 sheltered residents. You will ensure operational excellence, foster a culture of ownership and accountability, and drive continuous service improvement.
Key to this is providing a safe and secure environment which ensures a range of tailored housing and support services are available to residents which enable them to maintain their tenancy and live independently.
You will lead, motivate, and inspire teams to deliver a first:class sheltered housing service, supporting teams to ensure high levels of employee satisfaction, engagement, wellbeing, and performance. You will be results:driven, embedding a culture of performance management, including regular 121s, appraisals, and training needs assessments. You will be committed to staff development and ensure they are well:trained and equipped to deliver their roles effectively.
You will provide leadership and management that aligns with the Council's values, ensuring consistent service delivery and increased customer satisfaction. You will have knowledge of the sector and use this to ensure that policies, procedures, and practices comply with legislation and best practice.
Operationally, you will implement assurance checks to maintain high:quality service and manage complaint responses and provide accurate information to address customer complaints. You will ensure best practice and high performance in relation to voids, rent arrears and repairs.
Resident involvement will be important to you, and you are committed to promoting the Resident Engagement Strategy, fostering meaningful resident engagement through estate action plans and improvement working groups and develop engagement strategies based on complaint and survey feedback.
You will collaborate with departments across the council to provide a customer:focused service. Developing relationships with external agencies to benefit residents and officers.
Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast:paced, professional environment whilst making a difference, then we look forward to hearing from you.
Please refer to the
Role Profile for more information.
Please ensure you submit a supporting statement of no more than 2 sides of A4 sides detailing how you meet the Skills and Knowledge required for the role as detailed in the Role Profile.
Role Specific Qualifications:
Our People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people whocan build this into everything they do.
We are fair
We treat everyone withcompassion, dignity andfairness. We value theviews and opinion of others, and promote benefits andopportunities for all.
We are caring
We care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess.
We are collaborators
We work together for a bettersociety. We work with ourresidents, businesses, schools,