Job role and purpose Inside sales is responsible for direct commercial sales for our range of Specialty & Industrial chemicals. In addition added value solutions for smaller / undeveloped customers. In this role it is important for the candidate to maintain and expand customers by proactive management. The candidate that we are looking for is organised and customer orientated and should have an entrepreneurial and “can do” approach to business with good communication and presentational skills. The role requires exceptional interpersonal qualities. You should be able to relate to new customers, existing customers and suppliers and work colleagues at all levels. You will report directly to the Commercial Sales Leader – Industrial. Key Responsibilities Communicating with customers to identify sales opportunities and identifying customer needs Handling new requests from non-existing customers Work closely and support the Customer Development Manager in various tasks to assist with business development. (Monthly Solvent quotes / follow up) Following up with Customer care dept on order receipt, processing and management of customer enquiries Monitor and tracking of customer contracts and agreements ensuring products are taken as agreed. Management of service requests (e.g. samples) and professionally handle and assist in resolving complaints Regular checking of slow-moving stock by checking stock reports and updating action taken Support credit control in specific cases Function Inside Sales Location United Kingdom, Chesterfield "> About You You Will need to have or show knowledge of: Minimum 2 years customer care / internal sales experience is essential Experience of working in a commercial environment Knowledge of ERP and CRM systems (Microsoft D365) We offer Benefits A challenging position within a dynamic international organisation. Our culture is characterised as enterprising and driven. In addition to offering a competitive salary and a pleasant working environment you we also offer the following benefits: Company Pension scheme Death in service benefit Free onsite parking 25 days holiday Statutory bank holidays Annual performance and company incentivised bonus scheme Career path sales training About Us Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions in life and material sciences for the food, pharma, personal care and industrial product formulation markets of the world. Our solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain. Across 43 countries in Europe, Latin America, North America and Asia-Pacific, our approximately 4,000 employees go the extra mile day in, day out, to deliver added-value solutions for our customers. In our activities, we embrace the principles of sustainability, designing products, services and processes with these in mind. From formulation to delivery, from ingredient to packing, from supplier to customer, we care about every detail of what we do. Because every detail is in our care.