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Job: Store Crew
Location: Bath
Job Type: Permanent, Part-time
Contracts available:
* 8 hours - Tuesday 2:30pm-6:30pm and Thursday 2:30pm - 6:30pm
* 9 hours - Monday 1pm-5pm and Saturday 1pm-6pm
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You put the customer at the heart of everything you do, greeting and serving them in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and will have the opportunity to learn about our products to assist effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, using your knowledge to help customers find suitable products for in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activities and promotions.
* Support floor moves, sale setups, and launches.
* Adhere to all company policies, including GDPR procedures.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the brand, embodying its values.
* Align with the company's social and environmental mission and support impactful actions.
* Provide a genuine, authentic approach in interactions.
* Act with integrity and demonstrate interest and understanding of others.
* Respect and value team members, contributing positively.
* Engage actively in team activities and initiatives.
* Use humour appropriately to build relationships and tailor interactions.
* Offer customers alternative purchasing options across channels.
* Maintain operational standards, including handling deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Experience in customer service is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude and proactive approach.
* Ability to work under pressure and take initiative.
* Team player with good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more.
* Access to THRIVE learning system from day one.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support.
* Sick pay allowances.
* Sabbatical leave based on tenure.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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