Senior Customer Manager, Manufacturing and Distribution, Milton Keynes
Senior Customer Manager, Manufacturing and Distribution, Milton Keynes
1 week ago Be among the first 25 applicants
Direct message the job poster from Outlier Placements
Executive Search Director at Outlier Placements | Expedition Lead at Outlier Ascents
We’re helping one of our Private Equity Clients hire a Senior Customer Manager for an innovate and growing Technical Equipment Manufacturer within their portfolio.
The business is an industry leader in it’s field and game for their clients. With a diverse clientele from large multi site organisations through to end consumers internationally, innovation, client engagement and end user support are key to success in this market, which this business prides itself on.
Customer Service is a key measure for success, with this role as pivotal to the ongoing success and growth. The Senior Customer Manager is a strategic hire that will require someone not only with excellent customer engagement and project management skills, but also a strategic mindset.
The role
* Reporting to the Chief Commercial Officer, you’ll have a high degree of autonomy and be responsible for the Customer Service Function and team.
* A player / manager role with a small customer service team, which is a mix of full and part time, plus onsite and remote workers.
* As a key part of the management team, you will be involved in the Strategic direction of the business and advise the board on possible problem areas and efficiency measures for stock management and rotation.
* You’ll establish best practice operationally and implement processes for efficient stock management, including creating and managing bookings.
* Interact directly and help manage key accounts internationally.
* As a senior member of the management team of a small, dynamic and growing business, you will need to help where needed and supporting both Sales teams and warehouse as needed.
* You’ll work closely with internal teams to provide a seamless and professional service for the end user.
Your skills and experience
* Minimum 5 years Account Management and/or Customer Service within manufacturing and/or distribution.
* Minimum 3 years team leadership experience.
* A customer centric mindset with strong communication and problem solving skills and experience of working with a diverse client portfolio.
* Stock management and rotation experience is critical, with a knowledge of managing customer expectations and also internal communication effectively with Sales and Warehouse teams.
* Attention to detail and an ability to multitask is key to this dynamic role.
* A strategic and growth mindset, proactively identifying areas for improvement and actioning necessary change.
* Experience of working across a diverse team and an ability to develop a professional working culture in your team and the wider business.
This is a great opportunity to make a real impact to a growing, innovative business and a dynamic team. The role comes with a competitive package, above market holiday entitlement, pension and an ongoing training and development programme.
If you’re interested to hear more, send your CV to Rob.Hayward@outlier-placements.com or apply directly here.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Referrals increase your chances of interviewing at Outlier Placements by 2x
Get notified about new Senior Customer Manager jobs in Milton Keynes, England, United Kingdom.
Manufacturing Operations Manager - Medical Device - Bedfordshire - £70k
Continuous Improvement Team Lead - Process Operations - Aylesbury Dairy
Aylesbury, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 1 day ago
Hemel Hempstead, England, United Kingdom 4 weeks ago
Northampton, England, United Kingdom 3 hours ago
Pitstone, England, United Kingdom 3 weeks ago
Bicester, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 3 weeks ago
Senior Customer Manager, Technical Equipment Manufacture and Distribution, Milton Keynes £40,000 + Benefits (Onsite)
Northampton, England, United Kingdom £40,000.00-£41,000.00 2 weeks ago
Bedford, England, United Kingdom 6 days ago
Operations Lead (H/F) - SAFRAN ELECTRICAL & POWER UK LTD
Pitstone, England, United Kingdom 1 day ago
Bicester, England, United Kingdom 3 weeks ago
Dunstable, England, United Kingdom 2 weeks ago
Hemel Hempstead, England, United Kingdom 1 week ago
Cranfield, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 1 month ago
Northamptonshire, England, United Kingdom 12 hours ago
Banbury, England, United Kingdom 3 weeks ago
Hemel Hempstead, England, United Kingdom 1 month ago
Aylesbury, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 1 week ago
Bicester, England, United Kingdom 1 month ago
Kettering, England, United Kingdom 3 weeks ago
Hemel Hempstead, England, United Kingdom 1 day ago
Smiths Detection - Senior Finance Manager - Global Operations
Hemel Hempstead, England, United Kingdom 2 weeks ago
Kettering, England, United Kingdom 3 weeks ago
Watford, England, United Kingdom 4 weeks ago
Corporate Events Operations Manager (FTC)
Silverstone, England, United Kingdom 1 month ago
Milton Keynes, England, United Kingdom 5 days ago
Senior Events Operations Manager- Live Events
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr