We are inviting applications from experienced and motivated leaders for the position of Communications Manager within the Police Emergency Control Room. This role forms a key part of the department’s senior leadership team and is integral in ensuring the effective delivery ofhighqualitycontact services at the first point of contact.
The post holder will provide strategic leadership and operational oversight across the control room environment, driving performance, supporting staff development, and ensuring compliance with Force and national standards. This is a fulltime post that includes evening and weekend working. Some hybrid working may be available, though flexibility is essential due to operational requirements. The role will also involve occasional travel to the Bridgwater site.
Key Responsibilities
* Provide clear,consistentand effective leadership to the control room team, promoting ahigh performanceculture aligned with organisational values and priorities.
* Oversee the delivery and quality assurance of emergency and nonemergency call handling and associated communications functions.
* Lead,supportand develop supervisors and staff, ensuring a resilient,skilledand motivated workforce.
* Maintain compliance with all relevant policies,proceduresand national policing standards, ensuring the delivery of an efficient, professional service.
* Analyse andmonitorperformance metrics toidentifytrends,risksand opportunities for improvement, takingappropriate actionwhererequired.
* Work collaboratively with senior leaders, partneragenciesand stakeholders to support effective service delivery and continuous improvement.
* Provide leadership in critical orhigh risksituations, ensuring sounddecision makingandappropriate deploymentof resources.
* Support and drive innovation, including the adoption ofnew technologiesand improvements to control room processes.
Key skills and experience
* Demonstrable leadership experience within an emergency services environment or ahighpressurecontrol room setting.
* Proven ability to make effective decisions under pressure whilemaintainingprofessionalism and composure.
* Strong communicationand interpersonal skills, with the ability to develop staff and support constructive relationships with internal and external partners.
* Experience in performance management, serviceimprovementand leading organisational change.
* Knowledge of emergency response principles and police control room operations.
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
Why Avon and Somerset Police?
If you are looking for a new opportunity and something different to anything you have done before, then consider Avon and Somerset Police. We are one of the largest forces in the UK, policing multi-cultural communities in a beautiful part of the country “the gateway to the west” providing the opportunity for a fantastic quality of life.
We value our employees and believe in a healthy work-life balance, at Avon and Somerset Police you are rewarded with fantastic benefits including our flexible working scheme which is designed to give our people a degree of flexibility on start and finish times.
If you meet the criteria and wish to contribute to the continued development and leadership of our control room function, we encourage you to apply.
About us
Diversity is a strength and individuality is an asset.
We recognise the benefit different life experience and perspectives can bring.
We are on a journey to become the most inclusive police force in the country.
Find out more about our benefits and culture
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Blended Working / Hybrid Working
Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
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