We are currently looking for an experienced 1st Line Support Analyst who will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment.
The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized business, demonstrating an ability to add value from the onset and will require the analyst to resolve the majority of incidents on a first-time fix basis.
Tasks
* Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets.
* Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
* Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
* Document and track all incidents and service requests using the company's IT service management system
* Collaborate with the IT team to escalate more complex issues and ensure swift resolution.
* Provide excellent customer service, ensuring users are kept informed of the status and progress of their requests.
* Implement and adhere to IT policies, procedures, and best practices to maintain a secure and efficient IT environment.
* Conduct regular system and hardware audits to ensure compliance with company standards.
* Assist in the onboarding and training of new employees on IT systems and software.
* Ensure that we maintain an inventory of IT assets and manage hardware lifecycle, including procurement, deployment, and disposal in conjunction in-line with our IT Asset Management processes.
* Support the implementation of IT projects and initiatives, ensuring alignment with business objectives.
* Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience.
Requirements
* Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation.
* Excellent troubleshooting and problem-solving skills.
* Outstanding customer service and communication abilities.
* Ability to work independently and as part of a team.
* Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required.
* UK based driving license
Benefits
* Bike to work scheme
* 26 Days holiday + bank holidays
* Company pension
* Life insurance
* Private medical insurance
* Wellness programmes
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