At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work. In this role, youll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team across two dynamic sites in Burgess Hill and Brighton.
Youll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations responding to feedback, and continuously raising the bar. If youre energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact.
The role is based in a prestigious office in Brighton, with travel to Burgess Hill 1-2 per week depending on business needs. Working hours are 08:00h - 17:00h with an hour lunch break, Monday to Friday and would suit someone who is currently working in high end hospitality in a Front of House, Conference & Events or Operations Manager's role.
Four Pillars of Focus
1.Community Engagement
2.Conference Centre
3.Space Booking & Special Events Support
4.Maintaining Office Standards
What Youll Do:
Lead & Develop a High-Performing Team
Manage, mentor, and grow a team of Workplace Experience professionals across site(s).
Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery.
Model CBREs RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning.
Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel.
Champion a safe working environment for employees, clients, and vendor partners.
Deliver Exceptional Operational Services
Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction.
Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience.
Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity.
Build trust by responding thoughtfully to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions.
Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency.
Ensure your teams work integrates seamlessly with other departments to support wider business goals.
Coordinate with third-party vendor programmes including catering, events and other business services; verify billing accuracy and contract compliance where necessary.
What Success looks like:
Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment.
Adoption Excellence: Compliance with Workplace Experience standards across both sites
Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience
Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment
Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact
Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team
Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs
What Youll Bring:
Bachelors Degree preferred; 35 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
Exceptional organisational skills, curiosity, and a proactive problem-solving mindset.
Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
Proficiency in Microsoft Office Suite.
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