Company Description
Department: Sales Department
Salary: Competitive + Incentives
The Ibis London Earls Court Hotel is currently undergoing a floor by floor refurbishment as it repositions in mid-2024 to a Mercure Hotel. The property will complete its refurbishment by March of 2025 and will comprise of 282 Mercure bedrooms and 222 Ibis Plaza bedrooms cementing it as one of the largest combo hotels across the newly formed Europe & North Africa region for Accor. The hotel also boasts large modular meeting facilities for non-residential events up to 1000 people (meetings, exhibitions, gala dinners) along with other social functions or residential meetings (Conferences, Incentives, business groups) to cater for multiple requirements. The F&B outlets will be a standalone concept to reinforce the property, as it positions to become a potential flagship for the brand within the group.
At present the Ibis rooms are completed, boasting 45% new inventory at the property, with the much anticipated launch of the project within Mercure beginning in mid-September of 2023. Mercure rooms will commence by this point with a first floor of 46 keys completed before the end of 2023. Public Areas and F&B areas will be completed between January to May 2024, before the property re positions itself in the market place by Summer 2024, with a minimum 144 new Mercure keys, 222 Ibis Plaza rooms and an entirely new lobby, M & E meeting space and F & B outlets. Our objective is to grow our Sales team in preparation for the above timelines and to assist with all the pre project work with the Accor HQ on boarding teams for this new opening.
Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission istomake the impossible possible to realize your dreams.
Job Description
POSITION OVERVIEW
The Events Executive will prepare all event documentation and coordinate with the onsite team and client to ensure consistent, high level service throughout all stages of the event. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.
MAIN RESPONSIBILITIES
Duties
1. Respond to enquiries from agents and clients within time limit and in a professional manner
2. To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
3. Prepare contracts and ensure maximum conversion of all business taken
4. To conduct show-rounds for existing bookings and for new clients in a timely and professional manner
5. To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
6. To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
7. Ensure client receives a detailed event order in advance of their event
8. Produce and distribute weekly sheets listing forthcoming events
9. Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within guidelines issued
10. Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client
11. Update & maintain sales contact lists and account information in Anais
12. Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
13. Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
14. To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
15. Systems used: Delphi.fdc, Opera, ANAIS, Lanyon
Customer Relations
16. Provide efficient, friendly and professional service to all guests.
17. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
18. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
19. Work together with trust so that colleagues and management meet the goals of the department/Hotel.
20. Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
21. Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
Additional Information
WHAT IS IN FOR YOU
22. Competitive salary
23. Extra annual bonus
24. Entitle of 28 holiday days (bank holidays included)
25. Employee benefit card offering discounted rates in Accor Hotels worldwide.
26. Develop your talent through learning programs by Academy Accor.
27. Free Bonus Breaks Voucher
28. Friends & Family Rates
29. Eye Test Vouchers.
30. Opportunity to grow within your property and across the world!
31. Friendly working Environment
32. Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21