Overview
Client Services & Operations Executive (FTC – Maternity Cover) at Brandwatch. This role focuses on account management for wire and email distributions for PR Newswire clients, taking and interpreting client instructions, and delivering service excellence in line with PRNE standards.
What You'll Do
* Order processing and distribution editorial fulfilment
* Manage end-to-end orders for wire and e-mail distributions
* Provide excellent client service aligned with corporate strategy
* Identify add-on sales opportunities and generate additional revenue (upselling)
* Adhere to all departmental Standard Operating Procedures
* Interpret client instructions, recognise client needs, and propose solutions
* Maintain quality standards and timelines to meet team targets
* Ensure content accuracy, attribution, and acceptability of client copy
* Edit and proofread content for accuracy, clarity, grammar, and PR Newswire editorial standards
* Monitor order progression, coordinating with internal teams, clients, and suppliers
* Ensure orders are ready for invoicing in a timely manner
* Ensure content aligns with brand voice, tone and editorial standards; fact-check information
* Provide client feedback and suggest improvements
* Oversee formatting and presentation of final content before publication
* Stay updated on industry trends, news and best practices
* Coordinate and complete all orders; re-prioritise workload to meet deadlines
* Ensure all jobs are correctly assigned, distributed, and fulfilled
* Quality check all orders and distributions
* Log all jobs and related activities in CRM/Order Management System
* Raise Trouble Notes for any tech/affiliate/client complaints and escalate as needed
* Maintain integrity and ethics in all interactions; build strong client relationships
* Comply with company policies (data protection, equal opportunities, confidentiality) and know PR Newswire products/services
What You'll Bring
* Proven track record in a client-facing and/or operational role
* Knowledge of Microsoft Office and understanding of HTML
* Excellent interpersonal skills with ability to interact with stakeholders and clients
* Positive approach, teamwork, and personal initiative
* Ability to work under pressure to hit targets
* Strong organization and time management to deliver service excellence
* Upselling experience
What We Offer
* Cision Group Personal Pension Scheme
* Life Assurance
* Healthcare cash plan
* Dental Insurance
* Gym Subsidy
* Cycle to Work
* Discounted Dining
* Virtual GP
* Employee Assistance Programme (EAP)
* Eye Care Test
* Cision Global Charitable Giving Program
* BenefitHub (Retail discounts)
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Software Development
London, England, United Kingdom
Referrals increase your chances of interviewing at Brandwatch by 2x
For more information about the company and its diversity initiatives, see the full job posting on Brandwatch/Cision.
We’re committed to fostering an inclusive environment where all employees can be their authentic selves. Cision is an equal opportunity employer. Reasonable accommodations are available on request during the application process.
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