Role: Technical Business Analyst (Broker Systems)
Location: London / Hybrid (2 days on-site)
Dept: Product & Analytics
Salary: £55,000 - £65,000 p/a + package
A modern software provider to commercial insurance brokers in the UK. Our mission is to enable brokers to record data once, eliminate re-keying, streamline insurer quote binding via APIs, improve data infrastructure, and help brokers deliver the best risk advice and protection for small businesses.
Role Overview:
We are looking for a Data & Analytics Business Analyst to join our growing product & analytics team. You will work closely with product managers, engineers, and stakeholders (brokers, insurers) to define, enhance, and deliver data-driven features and reports. You’ll help turn business questions into analytics, define requirements, and make sure our data systems support scalable, actionable insight.
Key Responsibilities:
* Collaborate with product, engineering, and external users (brokers / insurers) to gather, clarify, and document data and reporting requirements.
* Translate business questions into metrics, dashboards, or analytic models.
* Specify data pipelines, data sources, and transformations needed to support analytics use cases.
* Define and monitor KPIs related to quote & bind speed, lead conversion, policy renewals, client satisfaction, and other key metrics.
* Build or guide the development of dashboards and reports; validate data accuracy and reconcile discrepancies.
* Support implementation of data enrichment (e.g. Companies House / trade identification / other external data) and data quality checks.
* Help with API specification or product features that surface analytics (e.g. reporting API, broker-facing data)
* Communicate findings and insights to both technical and non-technical stakeholders.
Required Skills & Experience:
* 2-5 years experience in a business analyst / data analyst / analytics role, ideally in insurance, fintech or SaaS.
* Strong SQL skills; ability to write queries, do joins, aggregations, quality checks.
* Experience with BI / dashboarding tools (Power BI, Looker, Tableau, or similar).
* Some experience with data modelling or understanding of data pipelines.
* Comfort with ambiguity; ability to define requirements and push for clarity.
* Good stakeholder management and communication; able to present to product, engineering, and business users.
Desirable:
* Experience in insurance / broker management systems, quote & bind processes, external API integration.
* Knowledge of data enrichment services (Companies House, trade data, etc.).
* Some experience with data governance, data quality frameworks.
* Understanding of policy lifecycle, renewals, bordereaux, etc.
What You’ll Gain:
* Opportunity to shape data & analytics within a mission-driven startup.
* Chance to work directly with brokers and insurers to solve real pain points.
* Exposure to APIs, modern data infrastructure, external data sources.
* Strong collaboration: product, engineering, data.