Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. Why should you apply? Learning: Join one of our highest-performing teams and learn from top Customer Success professionals Ownership: Take full day-to-day ownership of your own portfolio of customers Impact: Play a key role in driving customer value, engagement, and advocacy Top 10 Employer, Sunday Times Best Places to Work Awards Work for a profitable, fast-growing market leader in the online reward and benefits space Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position Great benefits: £31,000-35,000 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK. ✈️ 25 days holiday plus your local bank holidays Your birthday off ❤️ Two half day wellbeing days Healthcare cash plan to cover the costs of day to day healthcare Employee Assistance Plan 24/7 365 support Income Protection (75%) and life assurance (4x salary) Pension scheme Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role Overview We are looking for a Customer Success Manager to act as the dedicated day-to-day contact for a portfolio of customers within our expanding Customer Success team. Your focus will be driving customer value and advocacy - ensuring our customers and their employees are getting the best from our platform and deepening their engagement with Benifex. You’ll be focused on NPS scores and Retention rates, working alongside our Customer Success Director team, who own the commercial and contractual elements of our accounts. Responsibilities Portfolio Management: Manage a portfolio of 20–30 global and domestic customers as their primary point of contact, ensuring high engagement, value realization, and satisfaction. Customer Engagement: Lead regular customer check-ins and internal account health reviews. Planning & Reporting: Develop and present insight rich performance updates that guide customers on maximising platform adoption and long-term outcomes. Collaboration & Advocacy: Champion the voice of the customer internally, ensuring feedback — including NPS scores — leads to improvements. Value Delivery: Help customers make the most of the platform, support their strategy and goals, and proactively identify and present options for increased engagement. Agility: Adapt quickly to changing priorities and support customers with evolving needs—no two days are the same! What are we looking for? Experience Solid experience in Customer Success, with a track record of driving product adoption, platform engagement, and customer outcomes, where your focus has been on advocacy and engagement, rather than ARR. Experience managing complex customer portfolios. Strong background in B2B SaaS, ideally within Employee Benefits and/or HR Tech experience. Bonus: Experience with large enterprise and/or global customers. Skills & traits Excellent relationship‑building and communication skills Strong coordination, organisational, and prioritisation abilities Confident engaging multiple stakeholders, including senior leaders Skilled at navigating challenging customer situations with a commitment to delivering exceptional customer experiences Proactive, reliable, and passionate about driving customer value Demonstrates a strong sense of ownership and accountability Excellent problem‑solving skills with the ability to think quickly and adapt in real time. Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you. Our interview process ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. Initial call with the Talent team - 30 min Online tests in numeracy and logical reasoning ⏳ Interview with Team Leads - 60 min Final interview with a senior manager - 30 min Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.