Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation, and automation of manual processes. They achieve this with quality management software, data control and analysis technology, as well as a wide range of metrology solutions from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer, which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills. Please note this role is fully on-site, so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites. Main Duties & Responsibilities: The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high-quality customer support for the product range Metrology Direct supply To be a team player and show initiative in planning out day to day workload. Provide on-site Service, Calibration, installation and commissioning of equipment Perform hands-on on-site troubleshooting, service and repairs. Perform in-house calibrations and repairs when necessary. Provide high-level support to external customers at their location. Provide on-site training to customers. Interface with cross-functional work teams such as applications, customer support/services/sales and marketing. Develop and create service documentation when needed. Create and maintain service information within the Metrology Direct CRM. Timely and professionally handle field service calls and issues arising from the field service visits. Timely complete and submit all required maintenance reports and calibration certificates. Collective responsibility for Customer Service under the direction of the Service Team Leader. Previous Experience/Qualifications: HNC/HND or higher in Mechanical Engineering or similar. Working knowledge and ability to test and troubleshoot electrical circuits. Experience in the service and calibration of measuring equipment. Ideally, CMM’s, Shadow graphs, height gauges and vision systems. Highly motivated to deliver the best possible service to customers. Strong verbal and written communicator to report to management level Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately Working knowledge of MS Office products Knowledge of PC architecture, hardware and software. Can demonstrate the ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home Full valid passport with no travel restrictions Full valid UK driving license. Additional Information: Please note this is a full-time, permanent role working fully on-site Monday to Friday, including travel to customer sites as required. Company bonus scheme OTE 25 Days holiday allowance Bank holidays Quarterly company away days Vitality Health Package Cycle to work scheme. Please contact Matt Hartwell on 07301283663 or email your CV to matt.hartwell@forcerecruitment.com for a confidential chat.