Job Description
The Service & Team:
Cornwall Council currently provides homelessness and housing register services on behalf of Cornwall Council. We are providing critical help and support to 1000s of households every year in Cornwall who are facing homelessness or who are already homeless.
We offer a variety of exciting and challenging roles from providing early "upstream" prevention support for people experiencing issues that may need to lead to homelessness to helping families move from emergency accommodation into a settled home and everything in between. Whatever the role, you will be working with passionate, supportive colleagues committed to make a difference to our communities and our residents.
The Role
The Homelessness Prevention & Engagement Outreach Worker is a specialist role focused on engaging with individuals sleeping rough in Cornwall, providing tailored housing advice and support to those who are often difficult to reach.
The postholder manages a caseload of clients facing various housing challenges, ensuring the delivery of high-quality, statutory-compliant assistance aimed at preventing and relieving homelessness. Working within a county-wide team and alongside partner agencies, the role involves face-to-face outreach and office-based support.
It plays a key part in implementing the Cornwall Rough Sleeping Reduction Strategy and contributes to the continuous improvement of the Housing Options pathway through thorough assessments, proactive interventions, and specialist advice to vulnerable groups.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
Working Pattern
This role is full time- Monday to Friday 9am-5pm.
This role involves both office working and outreach work.
What You'll Need To Succeed
If you have no direct experience of working in homelessness but you have energy, learn quickly, are caring and have great people skills then we still want to hear from you We can teach you the rest.
A full driving license is required for this role.
Please read the role profile for the full details of this role attached below in this advert
What You'll Get In Return
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
* a competitive salary.
* a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
* a generous annual leave entitlement with the potential to purchase additional leave.
* A national award-winning employee health and wellbeing programme
* Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached here.
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
About Us
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options .
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.