Customer Service Administrator (MT1405) Ellesmere Port, England
Salary: GBP27000 - GBP27000 per annum
Hours: Monday – Friday, 8:30 am – 5:00 pm, 4:00 pm finish on Friday
Contract: Ongoing temporary work.
We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer‑facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.
Responsibilities
* Accurately perform data entry and maintain customer records.
* Process orders from receipt through to completion, ensuring timeliness and accuracy.
* Handle inbound and outbound phone calls with customers and clients, providing clear, professional support.
* Respond to customer enquiries by phone and email, resolving issues or escalating where necessary.
* Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook).
* Maintain high standards of attention to detail across all tasks and transactions.
* Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment.
Essential skills and experience
* Proven administration experience, preferably in a customer service or order‑processing environment.
* Strong data entry skills with a high level of accuracy.
* Experience processing orders and managing order‑related administration.
* Comfortable conversing over the phone with customers and clients; excellent verbal communication skills.
* Strong attention to detail and ability to prioritise tasks effectively.
* Positive attitude, team‑oriented and customer‑focused.
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