Join to apply for the Lead Community Coordinator VA2357 role at Anabas
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Join to apply for the Lead Community Coordinator VA2357 role at Anabas
Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.
Anabas Welcome is currently seeking to employ an experienced Lead Community Coordinator to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients in central London. You will be in a client facing role and required to provide a 5-star customer experience.
As the Lead Community Coordinator, you will be the first daily point of contact that the client has with Anabas Welcome. It is critical that the job holder demonstrates professionalism, ownership, and responsibility for attending to the client’s needs on site and where they are unable to do so, escalating in a swift and speedy manner to the Account Manager within Anabas Welcome to quickly satisfy the needs of the client. You will have total responsibility for the service delivery of facilities management on site.
Your Responsibilities Will Include
* Management of Anabas Welcome reception staff on site and maintain accurate employee records.
* Monitor staff performance and attendance and ensure a five star customer service is delivered at reception
* Be a Guest Experience Maker, by ensuring an engaging, quality, and memorable experience to all guests of the building.
* Managing the visitor and helpdesk management system and communicating with the onsite team to make sure the jobs are signed of in a timely manner
* Being part of weekly team meetings onsite and taking comprehensive meeting minutes with internal team and service partners.
* Assist where necessary in carrying out property checks and inspections under the direction of the Property Manager
* Heading up pop ups and workshops in the building lobby and organising a yearly events planner communicating these with property manager and occupiers
* Making sure helpdesk requests raised by occupiers are completed within a reasonable timeframe.
* Log and report any maintenance issues or facilities-related concerns to the Estate and Property Manager.
This is a full time permanent position. (Monday to Friday between 8am and 5:30pm)
Benefits include:-
* Salary - £36,000-£38,000 depending on experience
* 28 days holiday per year inc Bank Holidays.
* Employee Assistance Programme.
* Recognition and Reward scheme.
* Life Insurance 1 X annual salary
* Cycle 2 Work scheme.
* Recommend a friend scheme.
* Company events.
* Training & development opportunity.
Sound like the job for you? We look forward to receiving your application soon!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Facilities Services
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