Third Line Support Analyst
Location: Greater Manchester
Salary: £38,000 plus excellent benefits
We are seeking an experienced and proactive Third Line Support Operator to join a large-scale IT and digital services function supporting a complex enterprise environment. This is an excellent opportunity for someone with strong technical capabilities who thrives on solving advanced infrastructure and systems administration challenges.
About the Role
You will take ownership of resolving complex issues escalated from first and second line support, with responsibilities spanning infrastructure management, systems administration, application packaging and technical operations. This role also contributes to service continuity planning, change implementation and ongoing service improvement initiatives.
Key Responsibilities
1. Resolve advanced technical incidents and problems across infrastructure, systems and applications
2. Administer and maintain secure user access and configuration across key platforms
3. Support enterprise infrastructure including on-premise hardware and hosted storage environments
4. Carry out application packaging, deployment and performance optimisation
5. Collaborate with internal teams and third-party suppliers to ensure effective service delivery
6. Conduct risk assessmen...