Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Milton Keynes is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported. Why This Role Stands Out: **Impactful Work:** You'll be the first point of contact for residents, making a real difference in their daily lives by addressing questions, maintenance requests, and issues promptly and effectively. **Dynamic Environment:** Conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents. **Professional Growth:** Hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income. **Leadership:** Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents. Key Responsibilities: **Resident Interaction:** Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them. **Viewings and Lettings:** Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings. **Tenancy Renewals:** Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships. **Inspections and ...