Extra Care Services Manager
37 Hours Per Week
Circa £32,500 per annum
Horsham, West Sussex
We are recruiting for an Extra Care Services Manager to join our Extra Care team on a full-time, permanent basis. You will be responsible for managing one of our extra schemes in the Horsham area (Leggyfield Court) and will facilitate and enable older people in retirement housing to live as independently as possible. On a day-to-day basis, providing continuity for residents and colleagues in delivering excellent scheme-based services including:
Enhanced Housing Management service (EHM) advising on income maximisation, promoting independence and tenancy sustainment
Tenancy management low level rent arrears, antisocial behaviour and letting empty properties
Facilities management management of communal areas, health & safety, and compliance
Partnership working developing relationships with the on-site care and catering teams as well as external agencies such as the local authority and adult social care
To be successful in this role you will need to:
* Have experience working with older or vulnerable people
* Be able to build strong relationships with colleagues and customers
* Be organised and able to prioritise when dealing with conflicting demands
* Have good IT skills, including use of MS office
* Demonstrate behaviours in line with our organisational values
* Be a good communicator with strong interpersonal skills
* Hold a full UK driving license and your own vehicle
Reasons why you should apply:
* 27 days annual leave plus bank holidays
* Excellent employer pension contributions up to 12%
* Life assurance 4x annual salary.
* Cashback on day to day medical expenses
* Leading Employee Assistance Programme, gym discounts & cycle to work scheme
* Loyalty scheme for long-serving colleagues including increased annual leave and a hamper
At this point, we hope you're feeling excited about what you’re reading. Even if you don't feel that you meet every single requirement, or all elements of the role profile, we still encourage you to apply. We're keen to meet people that believe in our purpose and can contribute to our team in a variety of ways - not just candidates who tick all the boxes.
DBS Checks
To ensure the safety of our vulnerable customers, this role is subject to a enhanced DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don’t always reflect who you are today, and we’ll carefully consider the details, including the nature of the conviction, the time that’s passed, and any positive changes you’ve made since then.
About Saxon Weald
Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).
We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.
As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact applications@saxonweald.com
Please note: While we understand that using artificial intelligence (AI) can be helpful when preparing your CV, we ask that you answer all application questions yourself. This helps us get a genuine sense of your experiences and ideas, so we can get to know you as an individual.
We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.