Operations & Customer Service Coordinator – House of Decant 💰 £30,000+
Are you highly organised, customer-obsessed, and thrive in a fast-moving environment? House of Decant is looking for an Operations & Customer Service Coordinator to join the team.
The Role
You'll own the day-to-day operational execution across inventory, logistics, customer service, and fulfilment. Working closely with buying, warehouse, and logistics teams, you'll make sure products are set up correctly, stock is where it needs to be, and customers receive a premium, concierge-level experience.
What You'll Be Doing
Customer Service
* Own all customer service across email, live chat, and support platforms
* Handle queries, complaints, delivery issues, and order questions quickly and professionally
* Continuously improve workflows and FAQs
* Escalate complex issues and see them through to full resolution
Inventory & Stock
* Maintain accurate stock levels across multiple locations
* Manage inter-location transfers and flag shortages or discrepancies
* Work with warehouse teams to resolve fulfilment issues fast
Product & Listings
* Set up and maintain product listings, SKUs, images, and pricing
* Ensure everything is accurate and live on time
Suppliers & Purchase Orders
* Support PO creation, tracking, and supplier follow-ups
* Keep accurate records of orders, deliveries, and invoices
Logistics & Fulfilment
* Coordinate inbound shipments and stock transfers
* Proactively identify and resolve fulfilment issues
What We're Looking For
* 2–5 years in operations, customer service, inventory, or e-commerce
* Sharp attention to detail and strong organisational skills
* Confident across multiple systems and processes
* Excellent communicator, written and verbal
* A proactive problem-solver who owns their workload
* Experience with customer support platforms is a bonus
What's On Offer
* £30,000+ salary
* WSET wine education and training supported
* A varied, impactful role at a premium drinks brand
* Interested? Click Apply to submit your application directly through LinkedIn.