Overview
Join our dedicated Mental Health Reablement Service in Nottingham as a Referral Hub Coordinator. This role puts you at the heart of our customer journey, helping individuals access the right support through a compassionate and well-organised referral process.
Details
* Salary: £13,313 - £13,581 per annum
* Location: Sneinton
* Hours: 20.5 per week
* Closing Date: 09/09/2025 23:59
About The Role
As the first point of contact for customers, you’ll play a vital role coordinating referrals and ensuring each person’s needs are met with dignity and respect. This is a fantastic opportunity for someone with experience in mental health services, referral coordination, or social care administration.
This is a part-time role, 20.5 hours per week, that can be worked flexibly to suit you across Monday to Friday.
Key Responsibilities
* Coordinate and process referrals, liaising with referrers and customers.
* Maintain accurate records and manage the customer waiting list.
* Provide telephone support to customers awaiting allocation.
* Use spreadsheets and databases to track and update referral data.
* Share information confidentially with colleagues and external agencies.
What We’re Looking For
* Strong understanding of mental health issues and their impact on individuals. Familiarity with safeguarding procedures and the ability to assess and escalate concerns appropriately. Experience handling confidential and sensitive information is essential.
* Excellent written and verbal communication, along with strong organisational and planning abilities.
* Proficiency in Microsoft Office, especially Excel, and ability to work collaboratively in a team environment.
Interviews will take place on Monday 22nd September.
Why Join Us?
Did you know NCHA was officially ranked as one of the UK’s best places to work by Great Place to Work UK, and recognised as a Best Workplace for Wellbeing and for Women in 2024? Explore our working life, benefits and values to see why 77% of our colleagues say it is a great place to work. We’re committed to making a difference in people’s lives and supporting your growth.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to learn more about us.
Benefits
* Wellbeing plan
* NCHA pension
* Free DBS checks
* £250 referral bonus
* Generous annual leave
* Free healthcare cash plan
* Company social events
* Enhanced maternity, paternity and adoption leave and pay
* Free training and development
* Access to cycle to work and discounted bus pass schemes
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
Industries
* Non-profit Organizations
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