Overview
Position: Field Service Engineer - Leeds / York area
Location: Seeking a candidate in or near York
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: £35,000 to £37,000 per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more
Note: This description retains the core job information and does not reflect any non-job-description content outside of the role scope.
Responsibilities
* Install, maintain and repair coffee equipment across a portfolio of customer accounts.
* Handle a mix of planned maintenance and reactive fault calls, with autonomy to plan your day after training.
* Meet current safety and legislative regulations and satisfy customer requirements.
* Attend fault calls promptly and efficiently to meet customer requirements and cost targets.
* Monitor part usage and keep spares levels as outlined in company policy to support the "First Time Fix" KPI; parts allocation will be patch- and machine-specific and replenished via a buy box system.
* Attend calls individually with support from an experienced team; ongoing training provided as required.
Qualifications
* At least one year of experience in a similar Field Service role.
* Thorough working knowledge of electrical and mechanical maintenance.
* Proven track record of success within a customer-facing service environment.
* City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience) – preferred.
* Full driving license.
Personal Attributes
* Ability to work independently and as part of a team.
* Logical approach to problem solving and a methodical approach to fault-finding.
* Excellent timekeeping and strong customer communication skills.
Application
To apply, please upload your CV via the application portal after which the team will contact you.
Equality and Diversity
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex, sexual orientation or gender reassignment status (protected characteristics).
£35,000.00 - £37,000.00 per annum DOE + OT, bonuses and company vehicle
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