Our client based in Blackburn, Lancashire requires an experienced Customer Service/Sales Order Processing Administrator to join their team for a minimum period of 6 months.
Responsibilities:
Goals and Objectives:
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities:
1. Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
2. Processing and input of customer orders by delivery schedules and carrier cut-off times.
3. Liaison with internal departments and external carrier companies
4. Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
5. Generation/processing of credits/debits and goods return notes.
6. Any other general duties which may be allocated
7. Ensure adherence to all Company Policies and Procedures
8. Be fully conversant and compliant with all Environmental Health and Safety procedures.
9. Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
10. Sales order processing
11. Query resolution
12. Customer delivery communication
13. Data inputting - System us...