Purpose of the Role We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be a hybrid role within the Programmes & Product Support department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. You will be expected to provide exceptional customer support for all our products, software, and services. This role will encompass all elements of technical support from the pre-sales assistance through to aftersales trouble shooting, over the phone, via email and through web-based tools. Key Responsibilities First responder for incoming & outgoing calls on the Technical Helpline number, emails, and any future communication mediums, for technical support and advice Providing exceptional customer service Logging of call details on the company’s system 1st and 2ndline technical support Pre-sales technical support Troubleshooting customer technical issues, including In house equipment testing to replicate customer field issues. Support the LTSS on training programmes for internal and external customers Support the LTSS with technical support material and future developments Build strong relationships with customers and colleagues Support th...