Salary: £19,000 - 25,000 per year Requirements: Proven experience in desk side or end-user support Strong knowledge of Windows environments and Microsoft technologies Experience supporting laptops, desktops, and mobile devices, including Apple and Android Solid hardware troubleshooting capability Strong communication skills Excellent attention to detail Ability to work autonomously and take ownership of workload Must hold active SC clearance Must be a UK citizen and UK-born Willingness to undergo DV clearance once in role Responsibilities: Manage incidents and service requests in a Wintel environment Support end users with hardware and software issues Troubleshoot and resolve faults across laptops, desktops, and mobile devices Carry out hardware break/fix and system configuration tasks Work primarily with Windows 10/11, Microsoft Office, and collaboration tools Ensure tickets are managed effectively and within SLA Maintain high standards of customer service Act as a senior presence on site and support colleagues Maintain process adherence and help drive service improvement Share knowledge and contribute to team collaboration Operate confidently both independently and as part of a wider team Technologies: Android Hardware Support Mobile Security Windows More: We are supporting a global leader in advanced technology, delivering complex engineering and IT services in a highly secure environment. This is a long-term contract opportunity for an on-site IT Support Engineer to join our team in Andover, working five days a week onsite. We offer a structured and professional working environment, stability through to the end of 2026, and the opportunity to contribute to a high-profile security-cleared programme within a well-run support team. last updated 21 week of 2026