Defects Coordinator
£30,951
Chelmsford
Permanent, Full Time
We are looking for a Defects Coordinator to provide administrative support for defect management to maintain quality service during the defect liability period. Build and manage relationships with stakeholders and oversee contract management for projects in this phase. Assist in monitoring, tracking, and analysing defect information to ensure effective reporting for the New Homes team.
What you'll be doing
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Monitor and analyse the recording of all outstanding defects logged during the 12-month contractual defect liability period including outstanding work at handover, defects logged by customers after handover and at the end of defect inspection.
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Liaise directly with customers who have reported defects, to identify the status.
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Advise and support customers in resolving their queries and issues, ensuring their expectations are managed and proactive resolutions are identified.
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Support the Defects and Aftercare Manager in progressing the resolution of outstanding defects utilising external contractors or CHP in-house teams (where capacity exists) and recharging the original contractor / developer.
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Manage and co-ordinate the ‘End of Defects’ (EOD) inspection visits, including consulting with customers, Employers Agents (EA) and contractors.
What we are looking for
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Evidence of competence in administrative processes/procedures.
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Excellent IT skills with a good knowledge of Microsoft Office (Word, Excel and Outlook).
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Excellent interpersonal and strong communication skills
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Experience of working in a customer care environment; evidence of customer care techniques, engagement, and interaction throughout the customer journey.
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Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities.
Benefits
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The salary for this post will be £30,951 Per Annum.
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Learning and development opportunities
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Healthcare cash plan
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Robust employee reward and recognition programme
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Free and confidential Employee Assistance Programme
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CHParticipate volunteering programme
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Competitive pension scheme
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25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
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37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
The Company
We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives