We are recruiting on behalf of a well-established Housing Association for an experienced Temporary Accommodation Officer to deliver high-quality tenancy and neighbourhood management services across temporary accommodation, Housing First and general needs tenancies.
This is a varied, customer-facing role supporting residents, including those with complex and vulnerable needs, ensuring sustainable tenancies and safe, well-managed neighbourhoods.
Key Responsibilities of a Temporary Accomodation Officer:
1. Managing tenancies within temporary accommodation and mixed tenure patches, ensuring pre-tenancy work, risk assessments and reviews are completed
2. Supporting vulnerable tenants and working closely with support agencies to sustain tenancies
3. Conducting move-in checks, 6-week settling-in visits, 9-month starter tenancy reviews and ongoing tenancy audits
4. Managing rent arrears, setting up repayment plans and reducing debt
5. Handling ASB cases, tenancy breaches, safeguarding concerns and multi-agency casework
6. Representing the organisation at court, preparing court bundles and attending external meetings
7. Undertaking estate and property inspections, including fire safety checks, and liaising with contractors
8. Managing void turnaround to minimise re-let times
9. Overseeing mutual exchanges, successions and tenancy assignments
10. Acting as a key point of contact for residents, councillors and community stakeholders
11. Supporting business continuity and emergency response when required
What We'd Love To See From You:
12. Proven experience in tenancy and/or neighbourhood management within social housing
13. Experience working with vulnerable tenants and individuals with complex needs
14. Strong knowledge of housing legislation and safeguarding responsibilities
15. Experience managing arrears, ASB and challenging tenancy situations
16. Confident preparing court documentation and attending hearings
17. Excellent communication, negotiation and organisational skills
18. Comfortable working both independently and collaboratively
19. Strong IT skills and experience using housing management systems
20. Full UK driving licence with access to a vehicle (business insurance required)
21. Basic DBS check required
What this Tempoary Accomodation Officer role has to offer:
22. Hybrid working
23. Minimum 2 month contract
24. Competitive hourly rate
25. Flexible working hours
If this Temporary Accomodation Officer role is for you please apply or contact