JobTitle:TechnicalFreightSupportSpecialist(Customs&FreightForwardingExperienceRequired)
Location:Ashford,Middlesex-Hybrid
Type:Full-Time
Salary:£35kDOE&NegplusexcellentBenefits&hybridworking
Client/RoleOverview
OurclientisaleadingproviderofcustomsclearancesoftwareandservicesintheUK,assistingfreightforwarders,customsagents,andlogisticscompaniesstreamlineimportandexportprocessesbyensuringsmoothintegrationwithHMRCsystemsandfacilitatingefficient,complianttradeoperations.
TheServiceDeskisrecognisedforprovidingindustry-leadingsupportforawellknownFreightSoftwaresystem,amatureclient/,includingCDSandNCTS.
Duetocurrentexpansionthiswillbeanewkeyroleandexcitingtimestojoinandsupportthegrowingproductrangeandassistinbuildingacutting-edge,web-basedfront-endfromthegroundup.
Theperson
WeareseekingaTechnicalFreightSupportSpecialistwithastrongbackgroundincustomsdeclarationsand/orfreightforwarding,self-startingproblemsolverwiththeabilitytolearnnewtechnologiesquickly.Theidealcandidatewillbeacommunicativeteamplayerwithawelcomingandengagingdemeanour.
Requiredexperience
Thecandidateshouldhavethefollowingexperience:
* In-depthknowledgeofUKcustomsdeclarationsand/orfreightforwarding.
* ExperienceofcompletingImport&Exportentries
* Excellentcommunicationskills(bothverbalandwritten)withtheabilitytoworkbothindependentlyandaspartofteam.
* Haveagreatpersonality;youwillbeexpectedtoworkcloselywiththeteam,continuouslylearn,andactivelyshareknowledgewithothers.
* Haveaproblem-solvingmindset,goodproblemanalysisandakeeneyefordetail
* Abilitytocopeunderpressureandmeetdeadlines
* Youmustalsobeenthusiasticandbewillingtoacceptnewchallenges.
* Excellentcustomerserviceskills/commercialawareness
Nicetohaves
Candidateswiththefollowingwillhaveanadvantage:
* KnowledgeofSequoiaSoftware
* Previousexperienceinacustomerservice/servicedeskrole.
* BefamiliarwithWindows,WindowsapplicationsandMicrosoftOfficeproducts.
Wevaluetherightmindsetoverperfectexperienceifyoubringindustryknowledgeandapassionforgreatcustomerservice,wellhelpyoubuildtherest.
WhyJoinUs?
* Bepartofacollaborativeandsupportiveteam.
* ReceivetailoredtraininginServiceDeskmethodologiesandpractices.
* Makearealimpactonsystemscriticaltologisticsandtrade.
* Morebenefits-25daysholidays(increasingto30)plusbankholidays,companypension,privatehealthcare,employeediscountschemeandgrouplifeassurance.
* Hybridworking2daysperweekWFH.
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