Do you have a proven background in handling end to end Claims?
We have an excellent opportunity for Technical Lines Claims Handler to join our claims dept in Glasgow and if you are interested in working for one of the largest commercial insurers in the world, then we would love to hear from you!
In this role you will support the Technical Lines Claims area by ensuring accurate assessment and proactive management of claims. This should be carried out in accordance with the conditions of the cover, Chubb Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.
You will handle Technical Lines claims (initially up to a value of £25,000) within authority limits.
KEY RESPONSIBILITIES:
1. Accurately assess and evaluate ‘non-complex’ claims
2. Policy liability, reserve calculations and settlement values, in accordance with Policy and Procedures within personal handling authority.
3. Support and maintain, as directed by Technical Lines Manager, contact with key client relationships with regard to specific customers, or accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs.
4. Refer client issues that cannot be resolved to Technical Lines Manager
5. Ensure all incoming call enquiries are handled in an efficient, expedient and customer focus way, providing the customer with a professional service at all times.
6. Proactive prioritisation and management of own allocated workload.
7. Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated.
8. Ensure personal adherence and continually maintain and update own knowledge of Chubb Policy and Procedures and regulatory authority requirements.
9. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
10. Maintain and develop both own technical knowledge and expertise.
11. Undertake all other duties as reasonably required by Technical Lines Manager that are applicable to this role.
12. Previous experience in a Technical Claims handling role
13. Experience in dealing with Machinery, Plant, Construction or Property claims is preferred, although not essential
14. Excellent Customer Service skills
15. Strong written and verbal communication skills
We offer in return!
16. Competitive salary & pension scheme
17. 25 days annual leave plus ability to purchase 5 additional days
18. Private Medical cover, Employee Share Purchase Plan, Life Assurance
19. Subsidised gym membership, Comprehensive Learning & development offering
20. Employee resource groups: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
21. Networking, mentoring & development opportunities, 1 day annual Charitable leave
22. Cycle to work scheme, Active Sports & social committee, Employee Assistance program
INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.